Shipping and Returns
MI & LU strives to fulfill your order within 1-3 business days and our goal is to ensure every customer is personally satisfied with their ordering experience. If we can assist with any issue, please email [email protected] and a personal company representative will be ready to help.
MI & LU offers free shipping on all orders within the continental United States. Standard shipping and handling to Hawaii/Alaska is $8.95 flat rate. All international shipments will be shipped with USPS options and paid the calculated rate based upon size and weight of the product(s) ordered.
Regarding MI & LU international orders, all import duties, taxes and custom fees associated with the shipped to country/government are the responsibility of customer. MI & LU is not able to specify the arrival of shipments once it arrives to customs in a specific country.
All returned items must be returned in their original packaging, with the original packing slip, without wear, unworn and unwashed. Returns will be processed within 5-10 business days after receipt. After the merchandise has been inspected and approved, refunds are issued in the original form of payment and typically take 3-5 business days to be completed.
Please email [email protected] to inquire about our return policy and to start the return process.
If you have questions or need assistance with orders prior to checking out please contact us at [email protected] for assistance.
MI & LU will not be responsible for products which are lost or damaged in transit; USPS will be responsible once packages have been shipped. Please contact your local post office first regarding issues with your tracking number or issues regarding packages that have been confirmed delivered. All of our shipments will include a tracking number with confirmation of delivery. Please contact USPS directly to investigate as MI & LU must rely on the confirmation of delivery from USPS, deferring all accountability and liability to the carrier. MI & LU is not responsible for carrier shipping guaranteed timelines.
USPS Contact: 1.800.275.8777
Please ensure that when completing an order, the correct and complete shipping address is inputted; it is the purchaser’s responsibility to review and enter the correct shipping address.
Final Sale items include:
- Sale Items
- Accessories (including: Purses & Bracelets)
MI & LU requires original tags on all returns. Merchandise must be returned unworn and unwashed without wear, stains, any odors, pet hair, etc…, it must be returned in the original condition. MI & LU will inspect all returns strictly to these standards; if an item is deemed to not meet the required return standards, the item will not be accepted as a return. With regard to accepted returns MI & LU will process within 5-10 days and will credit back refunds in original form of payment, typically within 3-5 business days after processing. Purchasers have 7 days to inform us of an issue and return items back to MI & LU. The customer is responsible for the shipping costs, to ensure MI & LU receives the merchandise we recommend your selected a carrier that provides a tracking number. All returned items must be returned in their original packaging, with the original packing slip, please inform us via email, [email protected], why the item is being returned. If MI & LU receives an item that does not meet the specified return guidelines or MI & LU receives a package back from USPS due to an undeliverable address, then the purchaser will be responsible to pay the return shipping and handling charge. MI & LU will hold non-returnable merchandise or packages returned by USPS for 14 days, after 14 days any items will be donated to charity.
MI & LU is not responsible for damaged clothing caused by improper care, handling or incorrect sizing. The exactness of color varies due to many variables, clothing patterns vary as well, and these circumstances do not qualify as defects and the purchaser will be required to pay for the return shipping costs.